I've never written a post like this because it takes A LOT to impress me customer service wise. But I just wanted to let you guys know about one of my best customer service experiences ever. If you've never purchased from BeautyBar.com, you really need to!
Several weeks ago I decided I NEEDED the Hot Off the Red Carpet set from LORAC. Everywhere I checked was sold out. I found this website called Beauty Bar that I had never heard of before (it's affiliated with soap.com, diapers.com, and wag.com) that still stocked it. They has free 1-2 day shipping on all orders over $39, which is freakin awesome. I also found a coupon online (BBCATALOG) for $15 off a $50 purchase or $30 off a $100 purchase. They have a fairly limited selection compared to say, Sephora, but still have similar items. Anyway, I ended up buying a bottle of Deborah Lippmann's Across the Universe, too and my total came out to $39 (didn't have to pay taxes either, woohoo!), the exact amount for free shipping. The set sells for $36 and the polish for $18, so this would have cost me $54 plus tax and shipping elsewhere. The only only bad thing is that they only ship to the US, boo.
So my order came really quickly. Annnnd, I promptly forgot I bought it and it sat in the box unopened for 3 weeks. On Sunday I opened it and realized that one of the baked shadows was smashed. I sent them an email saying what happened (this was at 4pm Sunday afternoon). I checked my email around 9:30 pm and saw that I had gotten an email saying that they had shipped me out a replacement and it would be here Wednesday. I had no idea they would react that quickly! And then I remember I was going out of town and wasn't going to be at home Wednesday - Sunday and I would miss the package. I have terrible phone anxiety, but I called the customer service number anyway. By this time it was 10 pm Sunday night and I didn't think anyone would answer. A guy answered on the second ring. I was shocked. I first asked if I needed to return the broken items and he said I didn't need to, which was awesome. I then told him about me being out of town in the coming week. My package had already left the warehouse, but he gave me